BALANCED FOUNDATIONS — TERMS OF BUSINESS

Please read the following carefully before completing your purchase. By purchasing, you confirm that you have read, understood and agreed to these terms.

1. Nature of service Balanced Foundations is a 6-week coaching programme comprising one group teaching session (approximately 1 hour, maximum 3 participants) and three one-to-one coaching sessions of up to 45 minutes each, delivered via Google Meet by Laura Ferrara of Going for Something LLC. The programme also includes a quick-reference planning checklist and weekly review worksheets, delivered digitally.

2. Booking and scheduling Sessions are to be booked and confirmed once payment is received. You are responsible for booking your sessions in a timely manner. All four sessions should be completed within 8 weeks of purchase. If sessions are not booked and completed within 10 weeks of purchase, it is at Laura's discretion as to whether these can be honoured.

3. Cancellations, late attendance and rescheduling

On your part: Where you provide more than 72 hours notice prior to a scheduled session, Laura will reschedule at a mutually agreed time subject to availability. Where notice is provided within 72 hours of a scheduled session, rescheduling is at Laura's discretion. In the case of a no-show without prior notification, no rescheduling can be expected, though Laura may grant this at her discretion where circumstances warrant it.

On Laura's part: Where Laura cancels with more than 72 hours notice, she will reschedule at a time convenient to you. Where Laura cancels within 72 hours of a scheduled session, she will reschedule and provide one additional session at no charge.

How to reschedule: Please notify Laura via email or WhatsApp.

4. Refunds As this programme involves both digital materials and personalised coaching sessions, the following applies. A full refund may be requested up to 7 days after purchase, provided no sessions have taken place and no digital materials have been accessed. Once any session has been attended or digital materials delivered, no refund will be issued for those components. No refund will be issued after 7 days of purchase regardless of sessions attended.

5. Between-session support This programme does not include between-session WhatsApp or email support. Only the services listed in these terms are included. Any additional services agreed between us will be set out separately in writing.

6. Group session The teaching session is delivered in a small group of up to 3 participants. By purchasing, you acknowledge that other participants may be present in this session. All participants are bound by the same confidentiality terms set out in section 8.

7. Scope of service: not a substitute for professional care By purchasing, you acknowledge and agree that: (a) this programme is coaching-based and does not constitute medical advice, mental health treatment, psychotherapy, psychoanalysis, counselling, or any other form of licensed professional care; (b) coaching does not involve the diagnosis or treatment of mental health disorders as defined by the American Psychiatric Association or any other regulatory body; (c) if you are currently under the care of a mental health professional, it is recommended that you inform them of the nature of this coaching programme; and (d) it is your sole responsibility to seek qualified medical, psychological or legal advice where needed. If you are currently experiencing a mental health crisis or require clinical support, please contact a qualified healthcare professional.

8. Confidentiality All information shared during sessions will be treated as confidential by Laura. Your personal details and identifying information will not be shared with third parties. You acknowledge that Laura may use anonymised insights, patterns or themes from client work for educational, content or marketing purposes in a way that does not identify you as an individual. Where Laura wishes to share your specific story with any identifying details, your explicit written consent will always be sought first and you are under no obligation to agree. Where a group teaching session is involved, you agree to treat information shared by other participants with the same care and confidentiality.

9. Limitation of liability Laura makes no guarantees, representations or warranties of any kind with respect to the outcomes of this programme. In no event shall Laura be liable for any indirect, consequential or special damages. Laura's total liability under this agreement shall be limited to the amount paid by you for this programme.

10. Complaints Laura is committed to providing a high quality coaching experience. If you have any concerns, please contact her directly. All complaints will be looked into carefully and promptly with a view to resolving them reasonably.

11. Applicable law This agreement shall be governed and construed in accordance with the laws of the State of Texas, USA.